Support

Questions, problems with Premium, or something that does not work: email support@musepile.com. It is read by the person who builds Musepile.

Email support

Payments and refunds

For help with a specific payment, or a refund, use the support link in your Stripe or Link receipt. Stripe provides transaction-level support for purchases processed through Managed Payments. If that does not work, email us with the date you paid and your Bluesky handle.

What to include

What you were doing and what happened instead.
The extension version and browser, if it is about the extension.
For a failed archive, the HTTP status and the data server's hostname if you can see them.

Never send card details, passwords or private media. We will never ask for them.